Contact Us






Contact

How Can We Help?


Whether you need guidance on a humidor, have a question about your pool table order, or want help designing your space, we are glad to assist. Owned and operated by Andrew Mills.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel


Email

support@gentlemanescape.com
Replies within 24 hours

Phone

404-939-4168

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long does shipping take for my order?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means you can expect delivery within 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on pool tables and large items?

We offer free shipping on most orders within the Continental U.S., with no order minimum required. Alaska and Hawaii are excluded from our free shipping offer. Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please visit our Shipping Policy page.

What is your return policy for furniture and game tables?

We want you to be completely satisfied with your purchase. If something does not meet your expectations, please reach out to our team within the return window outlined on our Returns page. We will walk you through the process and make sure everything is handled smoothly.

Can I exchange a product for a different size or style?

We understand that choosing the right piece for your space can take some consideration. If you need to swap a humidor, seating configuration, or table style, contact us and we will coordinate the exchange. Our goal is to make sure the final piece fits your room and your vision perfectly.

How do I choose the right humidor for my collection?

The right humidor depends on your collection size and where you plan to place it. Our product pages include detailed capacity, dimensions, and material information for every model we carry. If you are still unsure, send us a message with your collection size and preferred aesthetic, and we will recommend the best fit.

What materials are your pool tables and game tables made from?

Each product listing includes full specifications on materials, construction, and finish details. Our pool tables and foosball tables are crafted with solid hardwoods, quality slate, and durable felt or playing surfaces designed for long-term use. Check the individual product page for exact material breakdowns on the piece you are considering.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status
Product Question
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Room Planning & Design Help
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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Business Registration
Gentleman Escape is operated by Mills Sovereign Stays LLC  |  EIN: 42-2462366
Atlanta, GA  |  Online-only retailer — we do not have a walk-in location
Our Promise

What We Stand For


Timely Responses

Every message is read and answered within one business day by a real member of our team.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption on every transaction.

Crafted with Care

Every humidor, game table, and seating piece we carry is selected for quality materials and lasting construction.

Free Continental Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.